Report of HM Treasury’s Banking Services Consumer Codes Review Group, May 2001, part of the Government’s response to the Cruickshank report on competition in UK banking
“Banking services play a major, and ever increasing, role in our lives. Over ninety percent of UK adults have some kind of bank of building society account, and there are over eleven million mortgages in the UK. These services provide crucial benefits, ranging from the day-to-day ease of paying bills, to enabling people to buy their own homes. Problems in the delivery of these services therefore have the potential to cause significant disadvantage to consumers.”
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Reproduced with permission of The National Archives